POLICIES
Appointment Policy
Arriving late will deprive you of valuable treatment time. Although we aim to complete your entire session within the allotted time. Tardiness of more than 10 minutes could result in rescheduling. For detailed information on fees, please consult our cancellation policy.
Cancellation / No Show Policy
To ensure equitable compensation for our team and maintain optimal appointment availability, the following terms apply:
- Cancellations made 24 hours or more prior to your scheduled service or consultation will incur no penalty.
- Cancellations made within 24 hours of your appointment will incur a fee equal to 50% of the scheduled service cost.
- Late cancellations or no-shows for complimentary consultations will incur a $50 administrative charge.
Prepaid package clients who cancel within 24 hours or fail to attend their appointment may forfeit one full session credit, at the provider’s discretion.
Clients are encouraged to contact us by phone, text, or email at least 24 hours in advance to modify or reschedule appointments without penalty. We appreciate your cooperation and understanding.
This policy ensures that appointments can be rescheduled promptly, allowing us to accommodate other clients effectively. Please call, text, or email us at least 24 hours in advance if you need to cancel or reschedule to avoid any charges. Thank you for your cooperation and understanding!
Refund Policy
All treatments, procedures, and or prepaid packages are non-refundable. Credit from prepaid treatments, procedures, and or prepaid packages may be applied to other forms of treatment(s) or product(s) only at a managers discretion. No refunds, exchanges only. To be eligible for a return, your product must be unused, unopened, and sealed in the same condition that you received it, and must be in the original packaging. Prescription medications are not eligible for return, refund, or exchange.
Children Policy
Here at HOUSE OF LORE, we love babies and children, however, we ask that you please make childcare arrangements prior to your appointment. This ensures the safety of your children as well as a relaxing environment for all clients.
Pet Policy
Although we love animals, we ask that you please leave your pet at home during your visit at HOUSE OF LORE. Should you arrive to an appointment with a pet that is not a service animal, you will be asked to remove the animal from our facility. To avoind any disruption or inconvenience, we ask that you please leave your pet at home.
Thank you for your cooperation and consideration for all our patients!
