Our Careers

Want to work with House of Lore? Come join our team! We are always seeking the most talented and driven team members!

WE ARE HIRING FOR THE FOLLOWING POSITIONS:

*Practice Manager

Job Summary: The Medical Spa Manager is responsible for overseeing the daily operations of the medical spa, ensuring a high level of customer service, properly educating clients to services provided, and driving business growth. They work closely with the medical team and staff to provide a safe, welcoming, and professional environment for clients. The manager is responsible for managing the administrative, operational, and marketing aspects of the medical spa.

Responsibilities:

  • Staff Management:
    • Recruit, train, and supervise spa staff, including receptionists, estheticians, nurses, and other personnel.
    • Schedule and organize staff shifts to ensure adequate coverage and smooth workflow.
    • Provide ongoing coaching, continued education, performance evaluations, and feedback to optimize staff performance.
  • Operational Oversight:
    • Ensure compliance with all legal and regulatory requirements for the medical spa, including licensing, safety, and hygiene standards.
    • Develop and enforce standard operating procedures to maintain consistency and efficiency in service delivery.
    • Monitor inventory levels of products, equipment, and supplies, and oversee ordering and restocking processes.
    • Manage spa facilities, including maintenance, cleanliness, and ambiance.
  • Customer Service:
    • Foster a customer-centric culture by providing excellent customer service and resolving client concerns or complaints.
    • Maintain a high level of professionalism, ensuring clients feel comfortable and well-cared for during their spa experience.
    • Implement strategies to enhance the client experience, such as personalized consultations, follow-up, and customer loyalty programs.
  • Financial Management:
    • Develop and manage the spa’s budget, including revenue targets, expenses, and profit margins.
    • Monitor financial performance and key performance indicators (KPIs), taking appropriate actions to achieve financial goals.
    • Implement pricing strategies, packages, and promotions to drive sales and maximize revenue.
    • Collaborate with the finance department to ensure accurate billing, invoicing, and financial reporting.
  • Marketing and Business Development:
    • Develop and execute marketing strategies to attract new clients and retain existing ones.
    • Collaborate with the marketing team to create engaging promotional materials, social media campaigns, and online presence.
    • Build and maintain relationships with key stakeholders, such as physicians, dermatologists, and local businesses, to generate referrals and partnerships.
    • Stay informed about industry trends, competition, and emerging treatments to identify business growth opportunities.
  • Compliance and Safety:
    • Ensure compliance with all applicable laws, regulations, and industry standards, including HIPAA and OSHA.
    • Implement and enforce safety protocols and procedures for staff and clients.
    • Maintain accurate records and documentation related to client treatments, consent forms, and medical records.

Requirements:

  • Bachelor’s degree in Business Administration, Healthcare Management, or a related field (preferred).
  • Proven experience in a managerial role within the medical spa or aesthetic industry.
  • Strong knowledge of medical spa treatments, procedures, and skincare products.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to manage a diverse team and foster a positive work environment.
  • Strong business acumen and experience in financial management.
  • Knowledge of marketing strategies and customer relationship management.
  • Familiarity with relevant regulations and compliance standards in the medical spa industry.
  • Attention to detail, organization, and problem-solving skills.

Note: The specific responsibilities and qualifications may vary depending on the size and scope of the medical spa, as well as local regulations and requirements.

*Patient Coordinator

A medical spa front desk coordinator is responsible for managing the front desk operations of a medical spa facility. They serve as the first point of contact for clients and are responsible for providing exceptional customer service and ensuring a smooth and efficient experience for all visitors.

The main duties and responsibilities of a medical spa front desk coordinator may include:

1. Greeting and welcoming clients as they arrive at the spa, ensuring a friendly and professional atmosphere.
2. Scheduling appointments for clients and coordinating with the spa’s service providers to ensure availability.
3. Answering phone calls, responding to inquiries, and providing information about the spa’s services, pricing, and packages.
4. Managing client records, including updating personal information, medical history, and treatment preferences.
5. Collecting payments, processing transactions, and maintaining accurate financial records.
6. Assisting clients with completing necessary forms and obtaining consent for treatments.
7. Coordinating with the spa’s service providers to ensure smooth flow of appointments and timely service delivery.
8. Maintaining cleanliness and organization at the front desk area, including stocking supplies and keeping the reception area tidy.
9. Resolving client complaints or concerns in a professional and timely manner, escalating issues to the appropriate personnel if necessary.
10. Collaborating with the marketing team to promote spa services and special offers to clients.
11. Keeping up-to-date with industry trends, new treatments, and products to provide accurate information to clients.
12. Adhering to all spa policies and procedures, including privacy and confidentiality guidelines.
13. Assisting with administrative tasks, such as filing, data entry, and inventory management.
14. Participating in staff meetings and training sessions to enhance knowledge and skills.

*Medical Aesthetician

A medical aesthetician who also works with lasers and waxing is responsible for providing a range of skincare and beauty treatments to clients in a medical spa or clinic setting. They specialize in using lasers for various skin treatments. Performing facial treatment to address client concerns and performing waxing services to remove unwanted hair.

The main duties and responsibilities of a medical aesthetician working with lasers and waxing and facial treatments may include:

1. Conduct consultations with clients to assess their skincare needs and concerns.
2. Recommending and performing laser treatments for various skin conditions, such as laser hair removal, laser skin resurfacing, laser tattoo removal, and laser vein treatments.
3. Administering pre-treatment assessments, including reviewing medical history, conducting patch tests, and explaining treatment procedures and expected outcomes.
4. Operating and maintaining laser equipment, ensuring proper safety protocols are followed at all times.
5. Performing waxing services, including eyebrow shaping, facial waxing, body waxing, and bikini waxing.
6. Providing skincare treatments, such as facials, chemical peels, microdermabrasion, and dermaplaning.
7. Educating clients on proper skincare routines and recommending appropriate skincare products.
8. Assisting with post-treatment care and providing clients with instructions for aftercare.
9. Maintaining accurate client records, including treatment details, progress notes, and any adverse reactions.
10. Adhering to all safety and sanitation guidelines, including proper sterilization of equipment and maintaining a clean and organized treatment area.
11. Keeping up-to-date with the latest advancements in laser technology, skincare products, and treatment techniques through continuous education and training.
12. Collaborating with other spa or clinic team members, such as physicians, nurses, and front desk staff, to ensure a seamless client experience.
13. Assisting with administrative tasks, such as scheduling appointments, managing inventory, and processing client payments.
14. Upholding professional and ethical standards, including maintaining client confidentiality and respecting client boundaries.

To excel in this role, a medical aesthetician working with lasers and waxing should have a strong knowledge of skincare and beauty treatments and experience and expertise in operating laser equipment. They should possess excellent communication and interpersonal skills to effectively interact with clients and provide personalized recommendations. Attention to detail, a commitment to safety, and the ability to work independently and as part of a team are also important qualities for this role.

Please email your resume to customercare@houseoflore.com to be considered for current and future open positions. All open positions will be posted here. If the position you are seeking is not listed, don’t worry! We will keep your resume on file for future opportunities.

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